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IMPORTANT – PLEASE READ BEFORE BOOKING

 

To ensure a smooth and enjoyable experience from your Nottingham Braids Hair Wig Specialist, please take a moment to review the following terms before securing your appointment or making your purchase:

 

Deposit & Payment

• A 25- 35% non-refundable deposit is required to confirm your booking. This will be applied to your total service cost.

• The remaining balance is payable in cash on the day of your appointment.

• Deposits are accepted on our website or in person.

• For Parents Booking for Children:
  If you're booking an appointment for your child, you must accompany them on the day. Children may change the style you booked for, which can affect the price. Additionally, certain decisions—like choosing a hot water finish, gel finish, or adding extra hair—may be required during the appointment.
  We cannot be held responsible for choices made by your child in your absence. Please attend with your child to avoid misunderstandings.

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Hair Preparation

• If you do not require a Hair Cleanse and Treatment (shampoo and conditioning), which is available for £25 -£50, please arrive with your hair:

  • Clean

  • Fully detangled

  • Properly blow-dried

• This is essential to maintain hygiene and quality. If your hair is not properly prepared, we may:

  • Recommend the cleanse and treatment service, or

  • Cancel your appointment, as we do not braid unclean hair.

  • Carry out the simple detangling and stretching (blow-dried) process, and a £25 preparation fee will be added to your service.

• For cornrows and braids—especially stitch braids—to look neat, polished, and beautiful, your natural hair must be in good condition. Hair that is properly washed, thoroughly blow-dried, well-stretched, and smooth makes a significant difference. It allows for clean parting and ensures the stitches sit perfectly, enhancing both the final result and the braider’s skill.

• Please do not attend your appointment with hair that is dry, tangled, or matted and expect a flawless outcome, as this will affect both the quality of the style and the duration of the service. Any hair that is not properly blow-dried, well-stretched, and smooth will be declined. Please note that blow-drying is not included in our braiding services. If you require blow drying, it is a separate cost and service which must be communicated before the appointment so we prepare and reserve sufficient time before the next appointment - we do not like next customers waiting.

• Additionally, clients requesting stitch braids with fewer than 7 braids must have sufficiently long natural hair to achieve the desired look.

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Wash & Blow Dry Policy

At Peretz Hair Wig & Cosmetics, a standard wash & blow dry service takes 7 –15 minutes for hair that is:

• Free from tangles

• Fully taken down (not in braids, twists, or partially undone styles)

• Ready to wash

Important to Note:

1. Partially Taken-Down Styles – Hair must be fully taken down before this service. If not, additional charges will apply or you may be asked to rebook under a “Takedown'', plus the appropriate ''Wash & Blow Dry” service.

2. Tangled or Matted Hair – If detangling takes more than 10 minutes, a surcharge will apply based on the extra time required.

3. Transparency in Pricing – All prices listed are “from” prices. Extra time or detangling will be discussed with you before the service begins.

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Hairstyle Replication Disclaimer

At At Peretz, we strive to create hairstyles that reflect the look you desire. If you provide a photo of a hairstyle you would like, please note that our stylists will attempt to replicate it as closely as possible, and by booking, you agree to this. However, the final result may vary due to factors beyond our control, including but not limited to:

• Hair type and texture: Differences in curl pattern, thickness, density, and porosity can affect styling and outcome.

• Hair length and volume: The amount and length of hair available may limit the ability to recreate certain styles.

• Hair health and condition: Damage, dryness, or breakage can influence styling results.

• Styling products and tools: Availability and suitability of products or tools may affect the final look.

• Lighting and angle in photos: Images may be edited, filtered, or taken from angles that are difficult to replicate exactly.

• Natural hair growth patterns: Cowlicks, hairlines, and parting may impact the style.

By providing a reference image, you acknowledge that while we will make every effort to achieve the look, an exact match cannot be guaranteed.

 

Braiding Duration Policy

Braiding is a detailed and time-consuming process. On average, a full braid service can take up to 6 hours, depending on the chosen style, hair type, and length. We kindly ask clients to plan their schedules accordingly before booking an appointment.

Your patience during the process ensures the best possible results, as our stylists dedicate the necessary time to achieve neat, lasting, and high-quality braids. If you feel the timing will be a problem to the extent that you may become dissatisfied or complain after service, we kindly ask that you do not book.

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Policy on Remaining Hair Extensions

Any remaining hair extensions (including packs, bundles, or unused portions) from your appointment may be collected at the end of your service.

• Extensions will not automatically be returned. Clients must request their remaining extensions before leaving the salon.

• Peretz Hair Wig & Cosmetics does not store or keep leftover hair for clients.

• Any extensions or left over accessories not requested and collected on the same day of service will be disposed of immediately for hygiene and space reasons.

 

Terms of Purchase for Hair Extensions & Related Products

 

At Peretz Hair Wigs & Cosmetics, we are committed to providing our customers with high-quality hair extensions, wigs, and related products. To ensure fairness, transparency, and compliance with health and safety standards, the following terms apply to all purchases:

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No Returns or Exchanges

• For health and hygiene reasons, once purchased, hair extensions, wigs, ponytails, wig caps, and similar hair products are strictly non-refundable and non-exchangeable.

• This policy applies even if the product packaging has not been opened.

Customer Responsibility

• Our team may assist by showing you available options, but the final decision to purchase rests entirely with the customer.

• Customers are encouraged to carefully check the colour, length, texture, and style of hair products before purchase.

• We cannot accept responsibility if the product later does not suit your preference, hairstyle, or your hairdresser’s requirements.

Product Inspection

• Customers are welcome to inspect products thoroughly before completing their purchase.

• Once payment is made, it is taken as confirmation that the customer is satisfied with their choice.

Receipts & Proof of Purchase

• Receipts clearly state that hair extensions, wigs, ponytails, and wig caps cannot be returned or exchanged once purchased.

• By completing a purchase, customers agree to these terms.

Faulty or Damaged Products

• This policy does not affect your statutory rights. If a product is proven to be faulty or defective at the time of purchase, we will offer an appropriate remedy in line with consumer law.

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Late Cancellation & Hair Preparation Policy

For hair appointments, if hair extensions/bundles are dropped off, preparation begins before your booked time. This includes opening the bundles, sectioning the hair, and discarding the packaging.
If you cancel within 24 hours of your appointment after hair preparation has started, a £30 late cancellation fee will be charged to cover time, and stylist costs.

• If you wish to reschedule, we will hold the prepared hair for your next appointment (up to 7 working days).

• If you do not return within this period, the prepared hair be discarded.​

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1. Appointment Cancellations:

• All cancellations must be made at least 24 hours in advance not within.

• Cancellations made within less than 24 hours of the scheduled appointment will incur a £30 cancellation fee.

• Deposits paid for appointments are non-refundable if the cancellation is made within 24 hours of the booking.

2. No-Shows:

• Clients who do not show up for their scheduled appointment without notice will be considered a no-show.

• No-shows will result in the forfeiture of any deposit paid.

• Repeated no-shows may result in prepayment requirements for future bookings.

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3. Booking Confirmation:

• All appointments are confirmed once a deposit is received.

• Deposits secure your appointment time and allow us to manage scheduling efficiently.

4. Rescheduling:

• If you need to reschedule, please notify us at least 48 hours before your appointment to avoid fees or deposit forfeiture.

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Guests

• No extra guests are allowed during your appointment.

• For children receiving a service, one parent or guardian may accompany them.

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Arrival Time & Late Policy

• Please be on time. A £20 late fee applies after 15 minutes.

• Arrivals later than 30 minutes will result in automatic cancellation, and the deposit will not be refunded.

 

Style Requests

• If the style you'd like isn’t listed on the booking site, please text 07359 569005 for assistance.

• Allow 24–48 hours for a response.

 

Respectful Environment

• We aim to create a calm, respectful space for all clients.

• We kindly reserve the right to decline service in cases where:

  • Expectations are unclear

  • Communication is difficult

  • Negative or disruptive behavior is present

• In such cases, your deposit will be forfeited.

 

Cancellations & No-Shows

• No-call, no-show appointments will result in a charge and loss of your deposit.​

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Pricing & Consultation

• All prices are clearly communicated during consultation and confirmed before payment.

• Prices reflect the time, skill, and materials required.

• Discounted services are offered at our discretion as a gesture of goodwill.

• We do not accept price negotiations after the service is complete.

 

 Custom Work & Hair Type Disclaimer

• Custom work such as wig replacements, closures, and frontals requires specialised skill and attention to detail.

• When combining synthetic and human hair, certain styling limitations apply and will be explained during consultation.

• Styling services (e.g., tonging, curling) are not included unless specifically paid for.

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 Hair Braids, Twists & Locs Aftercare Policy

At Peretz Hair Wig & Cosmetics, we take pride in providing high-quality braid and loc services. To maintain the longevity of your style and the health of your natural hair, it is important that all clients follow our aftercare guidance.

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1. Water & Moisture

• Constantly pouring water directly into braids or locs can cause frizzing, slippage, scalp odor, and premature loosening.

• Clients with fine or silky hair textures (such as Caucasian hair) are particularly prone to slippage and tension breakage when braids are repeatedly soaked.

• Excessive wetting of braids/locs may require early repair or reinstallation, which will be chargeable.

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2. Recommended Care

• Use braid sprays, leave-in conditioners, and lightweight oils (e.g., argan or jojoba) instead of water.

• Mist lightly for hydration rather than drenching.

• Always dry braids thoroughly after washing or swimming to prevent mildew and scalp irritation.

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3. Client Responsibility

• Peretz Hair Wig & Cosmetics is not responsible for braid, twists or loc styles that become loose, frizzy, or damaged due to improper aftercare (including constant wetting, heavy product build-up, or failure to follow provided guidance).

• Repairs or reinstallations resulting from these issues will incur an additional service fee.

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4. Acceptance of Terms

By booking a braid or loc service with Peretz Hair Wig & Cosmetics, you agree to follow the recommended aftercare instructions. Failure to do so may shorten the lifespan of your style and result in additional costs for repair or reinstallation.

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 Wig Booking Policy

• We only provide cutting, layering, and styling services for wigs that are:

Human hair or high-quality synthetic wigs.

Professionally manufactured and retailed through recognised suppliers or directly purchased from Peretz Wigs.

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• We do not accept:

Wigs made at home or privately constructed without professional standards.

Wigs of unknown fibre, origin, or quality.

Wigs that have not been manufactured for resale to the wider market.

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This policy ensures we can deliver consistent, safe, and professional results for every client.

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Complaints & Concerns

• All service concerns must be raised within 48 hours of collection.

• We aim to resolve genuine issues professionally and fairly.

• Once a matter has been explained and clarified, we will not engage in repeated or circular discussions.

 

Respect & Right to Refuse Service

• Disrespectful, aggressive, or abusive behaviour toward our staff will not be tolerated.

• We reserve the right to refuse service to any client whose behaviour compromises the wellbeing of our team or business.

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Payment Clarification Clause

 

Prices quoted are for the service only and do not include the cost of hair extensions unless otherwise stated. Clients are advised to confirm their total charges before the appointment. Receipts or appointment records will reflect the actual amount paid.

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Extension Responsibility Clause

 

Clients are responsible for providing their own hair extensions unless prior arrangements have been made. We are not responsible for the quality or condition of extensions not purchased through us.

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Maintenance & Longevity Disclaimer

 

The longevity of braided and cornrow hairstyles varies depending on individual hair growth, hair texture, aftercare, and maintenance. For the best appearance, we recommend a refresh or touch-up every 2–3 weeks.

When coming for your touch up appointment, please ensure that you have already taken down two front rows and one back row of your braids, with the hair combed, thoroughly cleaned, and detangled. We do not braid on unclean or tangled hair.

If you prefer us to handle the take-down, this service is available at £25 per hour.

 

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Styling Approval Clause

 

Clients are given the opportunity to review and approve the style, thickness, and parting during the service. If any adjustments are required, these should be raised before the service is completed.

 

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Time Duration Clause

 

For non braided hairstyles styling duration can vary based on hair length, style complexity, and volume. An estimated time will be provided, but may change depending on the final look and length requested by the client.

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Complaint Procedure Clause

 

If a client is dissatisfied with a service, they must contact us within 24 to 48 hours to allow for a fair review. Complaints made after this period will not be eligible for adjustments.

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Terms of Service for Colour Services

Patch & Strand Tests

• All new colour clients must have a patch test at least 48 hours before their appointment.

• A strand test may also be carried out to check colour results and hair condition.

• Without these tests, colour services will not proceed. If you want the service to proceed, we will ask that you sign a document.

Consultations

• A consultation is required before all major colour changes, bleaching, or corrective work.

• During the consultation, we will assess your hair history, condition, and desired result.

• Please provide accurate information about previous colour treatments (including home dyes) to avoid unexpected results.

Pricing & Deposits

• All prices are “from” prices and may increase depending on hair length, thickness, or additional product required.

• A non-refundable deposit is required to secure all colour appointments. This will be deducted from your final bill.

• Correctional colour work and bleaching require higher deposits due to the time and product commitment.

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Salon Services and Retail Product Purchases

Peretz Beauty Supplies, Salon & Academy operates as a salon, academy, and as a retail beauty supply store. Salon services, academy services, and retail product purchases are separate transactions and are recorded separately for accounting, stock control, and business administration purposes.

Where a client purchases retail products in addition to receiving a salon service, the cost of those products does not form part of the salon service charge.

For example:

• If a client receives a salon treatment costing £25 and separately purchases retail products costing £20, the salon service charge remains £25.

• The additional £20 relates solely to products purchased by the client and owned by the client upon purchase.

• The total amount paid may be £45, but this does not mean the salon service cost was £45.

Clients should not combine salon service charges and retail product purchases when referring to the cost of a salon service, making complaints, requesting refunds, posting reviews, raising disputes, or discussing transactions with third parties.

Retail products are available for purchase independently of salon services and may be purchased by any customer whether or not they receive a salon treatment.

Receipts, appointment records, till records, and accounting records maintained by Peretz Beauty Supplies, Salon & Academy shall be treated as the authoritative record of the breakdown between salon services and retail product purchases.

Any refund request, complaint, dispute, review, chargeback, or legal claim relating to a salon service shall be assessed based on the actual salon service charge and not on the combined value of unrelated retail products purchased during the same visit.

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Terms of Service for Chemical Services, Relaxers, Texturisers, Perms & Hair Treatments

Consultation & Client Disclosure

Before any chemical service, clients must disclose all relevant information, including but not limited to:

• Scalp sensitivity.

• Allergies or previous adverse reactions.

• Existing scalp conditions.

• Previous chemical treatments.

• Current medications or medical conditions affecting the hair or scalp.

• Recent colouring, bleaching, relaxing, braiding, extensions, heat styling, or other treatments.

Failure to provide complete and accurate information may affect the outcome of the service. Peretz Beauty Supplies, Salon & Academy shall not be responsible for outcomes arising from incomplete, inaccurate, or withheld information.

Client Product Selection

Where a client selects, purchases, approves, or requests a specific product, including relaxers, colours, treatments, extensions, wigs, or other products, the final purchasing decision remains that of the client.

Our team may provide professional guidance and recommendations; however, the client accepts responsibility for the final product selected and approved for use.

Chemical Service Risks

All chemical services carry inherent risks, including but not limited to:

• Temporary irritation.

• Tingling sensations.

• Scalp sensitivity.

• Allergic reactions.

• Hair breakage.

• Hair shedding.

• Unexpected colour or texture results.

• Variations in outcome based on hair history and condition.

Individual reactions vary and cannot always be predicted, even where a client has previously received the same service without issue.

By proceeding with a chemical service, the client acknowledges and accepts these risks.

No Guarantee of Results

Peretz Beauty Supplies, Salon & Academy does not guarantee any specific result, colour outcome, texture outcome, straightness level, curl pattern, longevity, durability, or condition following any service.

Results may vary based on:

• Hair type and texture.

• Hair history.

• Hair health and condition.

• Previous treatments.

• Environmental factors.

• Medical conditions.

• Medications.

• Aftercare practices.

Service Refusal & Professional Judgement

We reserve the right to:

• Refuse any service.

• Modify any service.

• Stop a service at any stage.

Where, in the professional judgement of salon staff, continuing the service may compromise the health of the client's hair or scalp, the safety of the client or staff, or the quality of the outcome.

Professional judgement shall be final.

Additional Services Following Chemical Treatments

Following a relaxer, texturiser, colouring, bleaching, or similar chemical service, the salon may decline requests for additional services including:

• Hair colouring.

• Bleaching.

• Silk presses.

• Excessive heat styling.

• Additional chemical treatments.

Where staff believe such services may place unnecessary stress on the hair or scalp.

No refund shall be due where a requested service is declined on professional grounds.

Aftercare & Client Responsibility

Clients are responsible for following all aftercare advice provided by the salon.

The salon cannot monitor or control:

• Products applied after the appointment.

• Home hair care practices.

• Heat styling.

• Washing routines.

• Chemical services performed by third parties.

• Braiding, weaving, extensions, wigs, adhesives, or protective styles performed elsewhere.

• Medical conditions, medications, allergic reactions, or other factors arising after the appointment.

Peretz Beauty Supplies, Salon & Academy shall not be responsible for damage, breakage, irritation, hair loss, adverse reactions, or other outcomes resulting from:

• Failure to follow aftercare advice.

• Products applied after leaving the salon.

• Services performed by another salon, stylist, or third party.

• Chemical, heat, or mechanical treatments undertaken after leaving the salon.

• Acts or omissions of the client after completion of the service.

Alleged Damage Reported After Leaving The Salon

Hair and scalp conditions may change following a salon appointment due to a variety of factors outside the salon's control.

Where no visible hair damage, scalp injury, burns, hair loss, or other adverse condition is observed by salon staff at the conclusion of the service, and the client leaves the salon without raising any such concern, Peretz Beauty Supplies, Salon & Academy shall not accept responsibility for conditions first alleged to have arisen after the client has left the premises unless credible evidence demonstrates that the condition was directly caused by the salon's service.

The salon reserves the right to investigate any allegation and consider whether subsequent products, treatments, aftercare practices, environmental factors, medical conditions, or other intervening circumstances may have contributed to the alleged condition.

Complaints Procedure

Clients must raise concerns during the appointment whenever reasonably possible so that staff have an opportunity to assess and address the matter immediately.

Any complaint relating to a salon service must be submitted in writing within 24 hours of the appointment and include:

• A description of the concern.

• Clear photographs where applicable.

• The date and time the issue was first noticed.

Failure to notify the salon within this timeframe may affect the salon's ability to investigate the matter.

Opportunity To Inspect

Clients agree to provide Peretz Beauty Supplies, Salon & Academy with a reasonable opportunity to inspect the hair or scalp before undertaking corrective work elsewhere.

If corrective work is carried out by another salon or third party before the salon has had an opportunity to inspect the alleged issue, the salon may be unable to verify the condition or determine its cause.

Records & Evidence

Peretz Beauty Supplies, Salon & Academy reserves the right to maintain and rely upon:

• Consultation records.

• Appointment notes.

• Photographs.

• CCTV recordings where available.

• Witness statements.

• Communications.

• Product records.

• Receipts and payment records.

• Other business records.

Such records may be used for quality assurance, complaint investigation, insurance matters, legal proceedings, regulatory compliance, and business protection purposes.

Photography & Recording

Clients and guests must not photograph, film, livestream, record, or otherwise capture staff members, other clients, or salon operations without prior permission from management.

Unauthorised recording may result in the termination of services and removal from the premises.

CCTV

For the safety and security of clients, staff, and business operations, CCTV may operate in certain areas of the premises.

By entering the salon, clients and visitors acknowledge that CCTV recording may take place in accordance with applicable data protection and privacy laws.

Chargebacks, Claims & Legal Proceedings

Before commencing any legal action, insurance claim, regulatory complaint, chargeback, payment dispute, or other formal dispute process relating to a salon service, clients agree to notify the salon in writing and provide reasonable details of their concerns.

Clients agree to provide the salon with a reasonable opportunity to review the matter and investigate the allegation.

Where a client initiates a chargeback or payment dispute, the salon reserves the right to provide consultation records, appointment notes, photographs, CCTV recordings, witness statements, communications, payment records, and other relevant evidence to payment providers, banks, insurers, legal representatives, regulators, or courts.

No Admission Of Liability

Any inspection, discussion, correction service, goodwill gesture, refund, partial refund, discount, or offer of assistance shall not constitute an admission of liability, negligence, fault, or wrongdoing.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to salon services, appointments, bookings, products, or these Terms of Service.

Acceptance

By booking, attending an appointment, purchasing products, or receiving services from Peretz Beauty Supplies, Salon & Academy, the client confirms that they have read, understood, and agreed to these Terms of Service.

Cancellations & No-Shows

• We require 48 hours’ notice for cancellations or rescheduling.

• Cancellations made with less than 48 hours’ notice may result in loss of deposit or a cancellation fee.

• No-shows may be charged up to 50% of the service cost and may be refused future bookings.

Service Time & Results

• Colour services may take several hours, especially bleaching or corrective work. Please allow sufficient time.

• While we use professional products and techniques, individual results may vary depending on hair condition, history, and texture.

• Multiple sessions may be required to achieve your desired colour safely.

Aftercare

• We recommend using salon-approved aftercare products to maintain colour and hair health.

• Peretz Hair Wig & Cosmetics is not liable for fading or damage caused by incorrect aftercare, heat damage, or use of unsuitable products.

Refunds & Adjustments

• Due to the nature of hair colouring, we do not offer refunds.

• If you are not fully satisfied, please contact us within 7 days so we can assess and make reasonable adjustments if needed.

• Adjustments will only be made if the original aftercare advice has been followed.

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Threats, Harassment & Abusive Conduct

Peretz Beauty Supplies, Salon & Academy reserves the right to cease communication, refuse future bookings, cancel existing appointments, and take appropriate legal action where a client engages in harassment, intimidation, threats, abusive communications, defamatory statements, or conduct that staff reasonably believe is intended to cause distress or disruption to the business. Legitimate complaints will always be reviewed fairly and professionally.

Health & Safety

• If you are pregnant, breastfeeding, or have medical conditions (e.g. scalp sensitivity, allergies, or hair loss), please inform us at consultation.

• We reserve the right to decline services if we believe it may compromise your health or hair condition.

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Agreement to Terms

By booking with us, you confirm that you have read, understood, and agreed to these terms.

 

We appreciate your understanding and look forward to giving you the best service possible! 💛